cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
CRUS1975
New member
2 1 0 0
Message 1 of 3
210
Flag Post

COMPUTER DEAD

HP Recommended
HP PAV 510-P-135NL
Microsoft Windows 10 (64-bit)

HI, PLEASE HELP ME

MY DESKTOP HP PAV 510-p-135nl IS DEAD

THE SOFTWARE HP SUPPORT ASSISTANCE FOUND A BIOS UPDATE.

I FOLLOW THE PROCEDURE AND COMPLETE THE UPDATE

WHEN RESTARTING THE COMPUTER FREEZES ON THE HP SPLASH SCREEN AND DOES NOT CONTINUE BOOTING

I CAN'T EVEN ENTER THE BIOS ANYMORE BECAUSE IT CRASHED

HOW CAN I RELOAD THE BIOS WITHOUT ENTERING THE BIOSOR WINDOWS????????

 

HP SUPPORT ASSISTANCE SOFTWARE HAS DAMAGED MY COMPUTER SO PLEASE HP HELP ME!!!!!!!!

[personal information removed]

 

THANKS 

 

2 REPLIES 2
itsmyname
Level 9
5,032 4,948 230 644
Message 2 of 3
Flag Post
HP Recommended

THE SOFTWARE HP SUPPORT ASSISTANCE FOUND A BIOS UPDATE.

> HP SUPPORT ASSISTANCE SOFTWARE HAS DAMAGED MY COMPUTER.

 

Sigh. They have failed you, badly. 

Personally, I never update the BIOS as the "first-step" in trying to resolve an issue.

 

At your own risk, contact them again, and ask them how to reload the BIOS.

Maybe, the "Windows+B" key-combination might invoke a BIOS update utility.

 

 

Was this reply helpful? Yes No
CRUS1975
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for your answer.

I am trying with the procedure '' windows- B '' but the restoration of the bios does not start. Maybe it's not easy to do or I didn't understand how to do it '

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation