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01-02-2021 05:22 AM
My computer wouldn't start after a Windows update. I ran all diagnostics and passed. I ran the HP recovery tool from a USB drive. Now I get a message "The recovery attempt has failed. Select one of the following:
Save log. Details. Retry.
Retry doesn't work. I try to boot into bios by pressing F10 or F9 or Escape but it doesn't work and goes back to the recovery failed message. I'm stumped.
01-02-2021 05:45 AM
Getting to the BIOS screen needs to be started before actually starting the computer and it is sometimes difficult. I recommend doing it this way.
Start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick BIOS setup from that popup menu, F10 or F9, or whichever you want.
When you say the HP Recovery tool - do you mean the HP Cloud Recovery tool or are you speaking of this?
If yes on this,
I'm not an HP employee.
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