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‎01-02-2021 05:22 AM

HP Recommended
Product: HP Envy Desktop 750-624
Operating System: Microsoft Windows 10 (64-bit)

My computer wouldn't start after a Windows update. I ran all diagnostics and passed. I ran the HP recovery tool from a USB drive. Now I get a message "The recovery attempt has failed. Select one of the following:

Save log. Details. Retry.

Retry doesn't work. I try to boot into bios by pressing F10  or F9 or Escape but it doesn't work and goes back to the recovery failed message.  I'm stumped.

1 REPLY 1

‎01-02-2021 05:45 AM

HP Recommended

Getting to the BIOS screen needs to be started before actually starting the computer and  it is sometimes difficult.  I recommend doing it this way.

Start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick BIOS setup from that popup menu, F10 or F9, or whichever you want.

When you say the HP Recovery tool - do you mean the HP Cloud Recovery tool or are you speaking of this?

https://support.hp.com/us-en/document/c04758961

 

If yes on this,

https://support.hp.com/us-en/document/c04742289


I'm not an HP employee.
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