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Can’t boot into windows

HP Recommended
Hp Pavilion Gaming Desktop 690-0067c
Microsoft Windows 10 (64-bit)

Last Christmas my parents surprised me with an Hp Pavilion Gaming Desktop (690-0067c) and for a my first gaming PC it’s been alright. This summer I got tired of how long it took the computer to boot, so I decided to buy an SSD and use the mechanical hard drive as additional storage for my games. I bought a 240 gb Kingston SSD from Amazon. I had some trouble installing windows, but I followed an online guide and did everything correctly. Anyways after a few months I shut the computer off, and turned itback  v on to see a screen that said Windows failed to load correctly. I did everything I could, startup repair, uninstalled updates and several resets. I came to the conclusion it was a bad ssd, so I ordered a nicer one, a Samsung 860 EVO 500gb, just to find the same problem. No matter what I do, I just get back to the same blue screen, and if I can get into windows, the screen goes black after a few seconds of being in it. I know it isn’t the hard drives or the flash drive I installed windows from, and I’ve used multiple USB ports. Is it possible It’s a hardware issue, and if so what could it be? I’ve pretty much given up trying to fix it at this point but I decided to post on here just in case maybe someone can think of what my issue is. I’d appreciate any help I can get.

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Message 2 of 2
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HP Recommended

Greetings Dvc3,

Welcome to the forum.

I am not a HP employee.


You could have a hardware problem (storage device, RAM, or disk controller/SATA port). Any flaky hardware drivers or hardware including dirty power can cause weird stuff.


Run HP Diagnostics. 


Tap "ESC".

Select "F2".

Run system and components tests.


Run a check disk to check (Link)system files.


You said you tried typical Window's recovery procedures: resets, system restores, and startup repair.


A Windows corruption problem should have been resolved by doing a reset.


Back up data (if possible), try a clean W10 install on one of the SSDs to see how it goes.




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