Can't detect Cd/DCD player

[blake2022]

HI computer won't detect the cd/dvd player!  

[banhien]

@blake2022 

What is your machine ? Is it an internal or external player ? If external, what is it ?

Regards.

[blake2022]

internal.  HP Pavillion desktop 

[Prométhée]

hi

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
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your problem could have a solution more quickly (depending on the difficulty, of course)
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so that we can answer give the exact reference / model, as mentioned here

[blake2022]

590-p0050 is the model number   Pavillion Desktop .  I can see the dDV/CD rive in the Device manager.  I put a dvd into the drive, I hear it reading it  and it doesn't show the contents.  Unless - I go to device manager, open the DVD/CD drive folder and click the only subfolder hp HLDS DVDRW GUD1N. Very strange.  Then the DVD opens and I can see the contents.  Thanks