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Locked

‎04-02-2018 11:28 PM

HP Recommended
Product: HP Envy Desktop 750-137c
Operating System: Microsoft Windows 10 (64-bit)

My computer randomly locks up.  I ran the HP PC Hardware Diagnostics (UEFI) extensive test.  I saved the logs but I don't know where are the C: drive they are stored.  Can you help me?

2 REPLIES 2

‎04-03-2018 09:38 AM - edited ‎04-03-2018 09:51 AM

HP Recommended

Hi,

 

The diagnostics logs are in a locked partition which is normally not viewable and for good reason.

 

 

Create the HP UEFI Diagnostics flash drive and boot it up. You can access the logs and rerun the diagnostics. Then if necessary save the logs to the flash drive and then access them from another device.

 

I use another bootable flash device that has the ability to access protected partitions. Check with some HD imaging product manufacturers and see what they willing to offer you.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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‎04-05-2018 11:33 AM

HP Recommended

Thanks for your response.  I'll give your suggestions a try.

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