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Level 3
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Can't get passed the lock screen on startup

110-414
Microsoft Windows 10 (64-bit)

Was using my pc this mornig & everything was fine. A few hours later I tried turning it on & couldn't  get passed the lock screen to enter my pin/password. Tried changing ports around for the keyboard & mouse, but no change. Unplugged everything, used compressed air on all ports & vents & replugged all cords but still no change.  Is it possible to use the computer if I connect it to my laptop?

 

Any advice?

 

Computer is not under warranty anymore.

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Can't get passed the lock screen on startup

> A few hours later I tried turning it on & couldn't  get past the lock screen to enter my pin/password.

 

Is there somebody else in your household who has access to your computer, and who may have set a "lock" on it?

 

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