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Can't load past Lock Screen

hp Omen
Microsoft Windows 10 (64-bit)

I can't get passed my lock screen and the keyboard and mouse both don't work on the lock screen but they do work on the windows recovery screen.

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HP Recommended

Can't load past Lock Screen

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I am trying to wrap my head around your problem. Can you use the keyboard to enter the HP Startup Menu?

 

HP Startup Menu:

 

Tap "ESC" at system startup.

 

Select "F10"; BIOS Setup.

 

Tell me if this is what's happening.

 

You start your PC.

 

The Lock screen appears but the mouse and keyboard are nowhere to be found.

 

How are you getting to the Windows Recovery Environment (WinRE)?

 

WinRE images:

 

WinRE.PNG

 

 

Winre1.PNG

 

Try a Startup Repair. Or select Command Prompt. Then run the system File Checker.

 

Enter the following command, without quotes, "sfc /scannow".

 

I have never seen this problem. USB devices should always work or not work at all if you have a hardware problem.

 

Try connecting both devices to different USB ports.

 

Regards

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