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05-19-2020 04:51 PM
@Olboyshon Welcome to HP Community!
I understand that you are unable to log in .
Before we begin we need the answer to the question: Which type of account did you create?
Try this first: Use the HP Guided Solution:
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet.
See the Microsoft password reset page (in English) to reset your password.
Use one of the following options to reset the password for your local account.
If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk.
If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.
If you are not able to access the account see Accessing your account when no other option is available.
For more details: Click here
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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