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‎12-25-2023 10:08 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0013dx
Operating System: Microsoft Windows 11

I cant power on my hp pavilion after running fortnite and it Christmas day and I was so happy to play and now I can't because it's not turning on. Note: (this was a Christmas gift)

1 REPLY 1

‎12-26-2023 06:56 PM

HP Recommended

Hi @Liamvryt 

 

Welcome to the HP Forum.

 

Sorry to hear your new PC will not Power On Self Test and you can't run Windows.

 

It looks like a systemic hardware failure if everything is connected correctly.

 

I would return the PC for an exchange/refund as soon as possible.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

Regards

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