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‎06-06-2022 10:31 AM - last edited on ‎06-06-2022 12:49 PM by Retired

HP Recommended

Hello,

 

I am unable to sign into my HP Pavilion 24-k0012na 23.8".

 

When I turn on the computer it takes me to the sign in screen and asks me to enter my pin. I enter my pin and then it tells me my pin has been disabled due to too many shutdowns. The computer was working fine and then I left the room for a few minutes came back and this happened and I don't understand why.

 

Does anybody know how to fix this please?

 

Many thanks,

 

Simon

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