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08-14-2021 09:54 PM - last edited on 08-15-2021 07:28 AM by BiancaS
I was reseting my pc and it froze so I unplugged it and now I can’t use it at all it just sends me straight to the blue screen where the troubleshoot option is and it doesn’t let me reset it, start up repair it, uninstall updates and use start up settings, it says there was an error or sends me back to the blue screen again
If you know about this please help
08-16-2021 10:31 AM
I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.
Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.
So if your PC was running real SLOW, or apps are not launching, then let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024
If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.
If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.
I am a volunteer and I do not work for, nor represent, HP
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