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HP Recommended
HP Laptop PC 15-dy2000 PC IDS Base Model

Hello everyone/anyone who sees this. I am making this post because im in desperate need of help, my Windows 11 laptop is stuck in this restarting boot loop.

 

It died while I was using it, so I plugged it in and continued browsing on it but then I started get some blue screen of death type errors (can't remember the specific codes) and my laptop ended up restarting about 2-3 times and it would just let me use it regularly until it would happen again less than 10 minutes after  successfully booting up.

 

Since then, everytime I turn it on, I the startup is interrupted with the stopcode:ATTEMPTED_WRITE_TO_READONLY_MEMORY and saying that iaStorVD.sys failed. Then it forces a restart and Windows Automatic Repair starts to boot up, but it is also interrupted by the same stopcode:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED with the same failing file. This cycle then repeats with the same "thread exception" stopcode indefinitely. 

 

I've looked up tutorials and understand how to troubleshoot this, but I cannot get passed the screen that says "Preparing Automatic Repair" because it has crashed EVERY single time and just restarts, continuing to fail the boot up. This is the biggest issue as I cannot get far enough to run the actual tool and try to fix anything.

 

I don't recall installing any updates or anything so I don't know how exactly this started. I am able to use F10 during regular startup to access the BIOS Setup Utility, but I'm unable to complete a boot up at all.

 

I am a student with a lot of assignments and other very important files that are dependent on me having access to this computer. So any help that can be offered ASAP would be greatly appreciated.

 

Thank you in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You may have a hardware problem.

Please tap the ESC key after powering up and select diagnostics.  Run at least one pass and be sure to test the hard drive.

If a problem shows up then check warranty

https://support.hp.com/us-en/checkwarranty

Some retail stores offer 2 year warranty

 

If in warranty and the hardware diagnostics pass OK you can still get it serviced if you want.

If you get it serviced you might ask to have the original disk returned.

 

If not in warranty there is a service manual here

http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf

 

If the disk is bad it needs to be replaced and data possibly can usually be recovered.

 

If diagnostics all pass then the OS is  corrupted and you may need to to a repair install of windows 11.

Can any of the following blue screen be brought up?

BeemerBiker_0-1664679068210.png

 

Have you tried the "System Restore" or the "Uninstall updates"

I assume startup repair did not go well.

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

View solution in original post

1 REPLY 1
HP Recommended

You may have a hardware problem.

Please tap the ESC key after powering up and select diagnostics.  Run at least one pass and be sure to test the hard drive.

If a problem shows up then check warranty

https://support.hp.com/us-en/checkwarranty

Some retail stores offer 2 year warranty

 

If in warranty and the hardware diagnostics pass OK you can still get it serviced if you want.

If you get it serviced you might ask to have the original disk returned.

 

If not in warranty there is a service manual here

http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf

 

If the disk is bad it needs to be replaced and data possibly can usually be recovered.

 

If diagnostics all pass then the OS is  corrupted and you may need to to a repair install of windows 11.

Can any of the following blue screen be brought up?

BeemerBiker_0-1664679068210.png

 

Have you tried the "System Restore" or the "Uninstall updates"

I assume startup repair did not go well.

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.