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‎05-31-2017 08:43 AM

HP Recommended
Product: HP 15-ay011nr Laptop
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased this laptop at an estate sale.  When I turned it on it comes up "Enter Administrator Password or Power On Password" (Which I do not know). It will not let me get into BIOS.  I have even tried the "remove CMOC Battery" without success. I have tried to use a flash drive with password recovery on it without success.  It seems that nothing will boot up.  Yes, I did go back to sale site and was told the owner was deceased and no other family member knew anything about his password. Any help will be greatly appreciated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2017 09:10 AM

HP Recommended

Hi,

 

Reboot the notebook, type in 46680228 and hit enter.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎05-31-2017 08:47 AM

HP Recommended

Hi,

 

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-31-2017 09:08 AM

HP Recommended

After I click on the password 3 times the numbers 59788608 come up.

Was this reply helpful? Yes No

‎05-31-2017 09:10 AM

HP Recommended

Hi,

 

Reboot the notebook, type in 46680228 and hit enter.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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