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UCSB1
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Message 1 of 2
207
Flag Post

Cannot log on to my HP laptop.

HP Recommended
HP 15t-db100
Microsoft Windows 10 (64-bit)

My computer kept restarting unexpectedly. I tried to reinstall Windows, but I keep getting the message that installation cannot proceed. I have been locked out of my computer now for three days. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@UCSB1

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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