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Cant get past the HP logo...then white cursor on black screen

HP Recommended
HP Pavilion All in 1
Microsoft Windows 10 (64-bit)

Hiya guys, hope you all keeping well.

Please can I ask for some help.

PC just gets past the HP logo, while the small lower central screen circular progress lights stop rotating after 6 secs or so

...I'm then met with a black screen and the white cursor is movable.

I input the password quite blindly however, on a couple of attempts i get a partial taskbar at the bottom with Start. Google, Email mail etc...The typical volume and onedrive box on the right...

But...that's it...i wait still...and nothing.


More times it's just more nothing and I'm stuck trying to restore...that's not worked as not found restore points.

I've tried to reset and its completed the 100 progress point, only to tell me ( There was a problem resetting your pc, no changes were made)...

I'm desperate for this data to be saved ..and im now fearfull..

And ideas going forward please....




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HP Recommended


If your priority at this point is data recovery, using an All-in-One puts you in a really bad situation as these are basically HUGE laptops with external mice and keyboard and are as hard to service, if not harder, than laptops because the latter older models generally have access panels that make removing the hard drives really easy.  But with these, you have to remove the back cover and that's really hard to do without breaking anything.


What I would suggest at this point, since booting is not working properly, is using the information below to create boot media on USB stick, booting from that, connecting another USB stick and then using File Manager to save off the files and folders you need to salvage.


If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link:
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, read this thread about using PE Explorer -- a simple file explorer:

If your disk still works, you might be then able to retrieve some files and folders from it.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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