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‎01-16-2019 04:42 AM

HP Recommended
Product: HP All-in-one
Operating System: Microsoft Windows 10 (64-bit)

Caught in the blue screen auto repair cycle. Attempted to reset computer with "save files" option. message says must be signed in as administrator.  No way to sign in!  Help.

1 REPLY 1

‎01-16-2019 05:29 AM

HP Recommended

If caught in the auto repair cycle and it will not complete, it has been reported that using the repair function from the Windows install media may be able to finish.  With a working PC, go here

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.

Then boot the problem PC with this new media and pick repair instead of install.  If it is successful, then good.  If not, then you can reinstall Windows with this media.


I'm not an HP employee.
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