08-03-2018 06:49 AM
After running for 10 to 15 minutes my computer shuts off. Replaced power adapter, ran short diagnostics, all ok, (shuts off while running long one), scanned for viruses, nothing. Please help!
Solved! Go to Solution.
08-03-2018 10:18 AM
Your computer could be overheating, and preventatively shutting-down, to prevent damage.
Check that the fans inside the computer are working.
Turn your computer off, to let it "cool" down.
On another computer, Google-search for "download free SPECCY".
Download it to a USB memory-stick.
Disconnect your computer from the Internet (network cable, mechanical switch to disable wireless). This will speed-up the "booting" process.
Start-up your computer.
From the memory-stick, install SPECCY, and run it, to report:
* temperature of the motherboard
* temperature of the processor
* temperature of the disk-drive
* speed (RPM) of the fan(s)
Tell us the values.
08-04-2018 10:15 AM
Typically, there is one fan inside the power-supply (of a desktop computer),
and another fan on top of the heat-sink on top of the processor.
There might be a fan on the inside of the front panel.
With the side-panel removed, power-on the computer, and observe the fans.
You should feel the air-flow of the power-supply's fan (the hairs on your arm) and the exhausted air should be warm, not hot, to the touch.
Or, use SPECCY to report.
Note that there is "heat-paste" between the bottom of the heat-sink and the top of the processor.
If that paste dries out, it conducts less heat away from the processor.
With a little skill, you can disconnect and remove the fan & heat-sink, wipe/scrape off the old heat-paste off both the heat-sink and the processor, apply a new layer, and reassemble. Probably nothing that a "novice" should try.
Check the fans, before trying this maintenance.
08-06-2018 01:18 PM