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- Re: Computer crashed when loading the display driver. The ba...
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02-18-2021 05:44 AM
Dear all,
It all started with a sudden white screen and the computer frozen. After the restart, the computer crashed again but now with a black screen. Many crashes later and advance startups, I noted that the computer crashes when loading the display driver.
First thought was that is was the graph card. I changed it from the AMD to an ASUS Card but after the ASUS driver installation, the computer crashed again. So back to the original AMD, the card is not the problem.
Then I exchanged the C drive to start the computer with another Windows installation. That did not solve the problem either. The windows installation is not the problem.
Mem check and virus check has been done but no errors reported.
The current status is that I now use the basic windows display driver and switched off the auto update.
Any thoughts on what this could be? Something on the motherboard perhaps?
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Accepted Solutions
02-19-2021 05:43 AM
thank you
Unfortunately, now difficult to identify the failure!
at the first idea, we could say that your video card has a problem, which seems the most logical !!
You tested another video card, only same thing, but it could also have a problem, it would be bad luck, but it can happen, is it compatible, not more powerful than the other, that I do not know. ..
Otherwise, the problem could come from the pci port, there it would be necessary to pass a cleaning stroke, with a special computer compressed air bomb, pay attention to what is used
There are anti dust bombs but it does not fit, I had bought some, but then saw that it could not be used everywhere ..
Then replace the video card, and install the hp driver afterwards
With a bit of luck ...
https://support.hp.com/us-en/drivers/selfservice/hp-envy-700-300-desktop-pc-series/6886619
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02-18-2021 11:45 AM
Hello
for the moment, i only see one test, (which you haven't mentioned), that you can try, in order to check if it may not come from the pci slot!
Taking the necessary precautions, remove the graphics card, after uninstalling its driver!
Then connect the screen to the video port of the motherboard
if there is no problem, it is probably a hardware problem, but difficult to certify!
Kaili motherboard specifications.
nb:
integrated video not available if a graphics card or an Intel processor ending with “P” is installed.
A processor that supports graphics is required for integrated graphics to be enabled
Intel HD Graphics 4600 (GT2) (supported by the processor)
Supports DirectX 11
DVI-D and DVI-I output ports (both ports can be used at the same time)
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02-18-2021 02:33 PM
Dear Prométhée
Thanks for the quick and clear reply. I followed your recommendation and the computer start without a problem. The basic windows driver was updated automatically to Intel 'HD graphics 4600', which seems quite acceptable for now. It anyways, still makes it a decent computer for standard office works.
Do you have any clues on how to track the fault? I am not an expert, but so far, I managed well to understand your message. I hope you have more tips.
brgds
Rob
02-19-2021 05:43 AM
thank you
Unfortunately, now difficult to identify the failure!
at the first idea, we could say that your video card has a problem, which seems the most logical !!
You tested another video card, only same thing, but it could also have a problem, it would be bad luck, but it can happen, is it compatible, not more powerful than the other, that I do not know. ..
Otherwise, the problem could come from the pci port, there it would be necessary to pass a cleaning stroke, with a special computer compressed air bomb, pay attention to what is used
There are anti dust bombs but it does not fit, I had bought some, but then saw that it could not be used everywhere ..
Then replace the video card, and install the hp driver afterwards
With a bit of luck ...
https://support.hp.com/us-en/drivers/selfservice/hp-envy-700-300-desktop-pc-series/6886619
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
02-20-2021 03:09 AM
Dear Prométhée,
Thanks for your reply, which is much appreciated. It does not seem an easy thing. The alternative card was brand new, but I will try my old card on another computer when I find one.
Cleaning the slot seems the best first step but find a new motherboard otherwise. If I get it fixed, I'll let you know. For now, I will mark the subject as solved.👍
02-21-2021 03:27 AM
thank you for this feedback @robhoe
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Windows 11 22h2 inside , user
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