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Microsoft Windows 11

Please help computer was getting upgraded to latest software suddenly it just froze once it started up again it just stood at start up hp it won’t go from there . I did follow the step previously now it says entering start up but still on black screen 

1 REPLY 1
HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on to run diagnostics.
Do not allow any updates if disk or memory fail.

If the disk and memory are good then lets try to recover your Windows OS

 

First start windows in safe mode then:
1. Either uninstall the problem update or
2. Rollback the driver that the Device Managers shows as failing or is the wrong one.

 

lemme know what happens


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