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debbiesz48
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Computer goes to sleep and will not awake. Reboot works sometimes. Repair was not successful

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HP 17" Laptop 8GB Ram 1TB HDD Intel Core i3
Microsoft Windows 10 (64-bit)

I have had several attempts by an IT professional fix the sleep issue on my computer. He has reloaded the operating system, turned off sleep modes, removed the battery, updated the bios. etc.  He had my computer for 2 months trying to remedy the situation.  If it falls asleep and the screen is black and you are unable to get a screen, you have to power off the computer and you can still have problem with the computer screen showing.  This seems to be a problem and in some cases not remedied.

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@debbiesz48,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not waking up from sleep.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the power troubleshooter. The power timeout settings can affect your PC on various levels and the startup process is one of them. This checks how long the PC waits before turning off the display and to enter in sleep mode.

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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