Showing results for 
Search instead for 
Did you mean: 
Level 1
3 1 0 0
Message 1 of 2
Flag Post

Computer starts - All Fans run ok - Monitor blank - Hard Drive fault ???

HP Recommended
Pavilion P6 -2388ea
Microsoft Windows 10 (64-bit)

I have had the following fault displayed on the monitor for several weeks during start-up but not knowing what else to do i had been pressing F1 to Boot up but now nothing at all comes on the monitor(the monitor itself is ok)


1720 - SMART Hard Drive Detects Imminent  Failure

Failing Drive : SATA 0

Failing Attribute :#B8

F1 : Boot


Can anything at all be done or is the computer beyond repair - if it is beyond repair is it at all possible to save everything  stored on the Hard Drive.


Hope someone can give me a glimmer of hope. 

Thanks in advance.




Faili g Attribute : #B8



Level 16
Level 16
30,719 30,626 2,796 6,753
Message 2 of 2
Flag Post
HP Recommended



Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that -- both the power cable and the data cable. If you only have a notebook PC, then you will need to purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)


3) Connect the old drive to a working PC,using that adapter if it is a laptop
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation