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Asedg440
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Message 1 of 2
149
Flag Post

Computer won’t book past the HP logo screen

‎04-16-2021 04:34 AM

HP Recommended
Product: Pavilion 500 PC series

Hello,


My PC is refusing to boot past the HP logo screen - I get the three dots going around and around but it doesn’t go any further. I’ve tried to do a system restore but it says “Start-up repair couldn’t repair your PC”. I’ve tried to start in Safe mode but in that case it just shows a HP logo screen without even the dots. I know it was due to do a Windows update today which I assume is the cause. Any help would be greatly appreciated!

1 person had the same question
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Prométhée
Level 16
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Message 2 of 2
Flag Post

‎04-16-2021 05:19 AM

HP Recommended

hi

check if there is not a hardware problem

HP PCs - Testing for Hardware Failures | HP® Customer Support


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