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HP Recommended
HP All-in-One PC 24-df1000i (1W761AV)

My computer I bought in April 2022 is not turning on. It has 3 long beeps 4 short

1 REPLY 1
HP Recommended

Not good

According to this document there is a power supply "crowbar" problem

crowbar means the motherboard shut down as it sensed something wrong.

More likely than not the problem is the motherboard and not power supply adapter.

 

Try the following after looking at this video.

 

Open it up and blow out all dust

look for any discolored parts.

Remove all but one stick of memory

Remove that stick and put it back in (reseat it)

see if it powers up.

 

Take to local shop or contact HP

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

iinternational numbers

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

 

 

 


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