Constant Freezes and never 'wakes up' from sleep mode

[DannyCallaghan]

Can someone please help me with this its driving me insane.

I purchased the above all in one a few weeks ago and i have to put up with it freezing around 10 times a day in different scenarios.

It can be on the desktop and the whole thing will freeze, requiring me to reboot from the power button.

If it goes into sleep mode, i can never wake it back up using the keyboard or mouse, again i have to reboot using the power button.

Sometime it just restarts itself. I see a blue screen for a split second and it restarts. I can't see all of the screen as its too quick but it looks like a sad face is on there, if that helps.

Some told me that its because i'm using 20HS version of windows 10 and i need to roll it back. I have absolutely no idea how to do this too.

Any help would be greatly appreciated.

[DannyCallaghan]

Anybody out there???