cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
2 1 0 0
Message 1 of 3
152
Flag Post
HP Recommended

Cpu fan is not recognised

‎03-24-2019 04:20 AM

Product: Hp envy 700.311na
Operating System: Microsoft Windows 8.1 (64-bit)

I have a hHP Envy 700-311na desktop pc with a core i7-4970 cpu and for some reason the bios does not recognise the cpu fan.  I have tried three different fans which are all brand new.  The fan does work as it sound like a low flying aircraft; but for some reason the bios has the fan running at 0 rpm even though it is working.  

 

here are some screen captures:

 

core temp.jpgspeed fan.jpg

2 REPLIES 2
Highlighted
Level 16
25,081 24,631 3,562 7,989
Message 2 of 3
127
Flag Post
HP Recommended

Cpu fan is not recognised

‎03-24-2019 10:23 AM

Welcome to the HP Support Community  @dave19711998 

 

Make sure your UEFI is upto date???

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-700-300-desktop-pc-series/6886619...

 

FIXES:

 

 -Add Microphone Record Test on specific products. 
- Add Fan Speed Information on specific products.
- Add improvements to HDD and Battery Information page to include status icons. 
- Add improvements to Battery Test to support specific battery supply vendors.
- Add supports and improvements when Battery Charge Management is active.

 

Not sure if it will help???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
115
Flag Post
HP Recommended

Cpu fan is not recognised

‎03-24-2019 12:38 PM

I installed the lates HP PC Hardware Diagnostics UEFI which is 7.0.0.0 according to the program which has to accessed when you boot up.  I did update the bios.  There is nothing in the bios or this program to test the cpu fan.  It only allows me to test the cpu which is working fine.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation