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Critical Driver Alert - Aug 23 2017 Synaptics Mouse Driver (ver 19.3.8.22 Rev.A)

HP ProBook 450 G4 Notebook P
Microsoft Windows 8.1 (64-bit)

We received the following email:

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Here are the most recent alerts for the 1 products you own| web view

             

Support Alerts

   

My profile    Recent alerts   Support center   HP forums

         

Critical Driver Alert - Aug 23 2017

 

Synaptics Mouse Driver (ver 19.3.8.22 Rev.A)

 

Products: HP ProBook Notebook PCs, HP EliteBook Notebook PCs, HP Mobile Workstation

 

OS: Windows

 

Description: This package contains the Synaptics Mouse driver. The driver provides advanced features such as PalmCheck, EdgeMotion, tap zones, double-tap, and tap-to-select. This package is provided for supported computer models running a supported operating system.

 

 

       

 

   

Routine Customer Advisory - Aug 28 2017

 

Advisory: USB-C Docks - No Sound From Computer Speakers After Switching Display Mode to PC Screen On...

 

Products: HP EliteBook Notebook PCs, HP ProBook Notebook PCs, HP Mobile Workstation, Docking Stations

 

Description: If your external display with built in speakers has no sound from the computer speakers, see this article.

 

 

                       

Critical

   

Recommended

   

Routine

   

Forums

   

 

 

 

 

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What does that mean?

What are hp Critical Driver Alerts?

Is there any action necessary?

 

Regards

 

Markus Zürcher

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HP Recommended

Critical Driver Alert - Aug 23 2017 Synaptics Mouse Driver (ver 19.3.8.22 Rev.A)

Hello,

 

The Critical tab could be in regards to the new version fixing/ resolving an issue with the previous driver.

 

The best option would be using the HP Support Assistant to update the driver(s), if there are any available. THat would get rid of the critical alert message.

I'm an HP Employee
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