Create an account on the HP Community to personalize your profile and ask a question
02-08-2021 02:36 AM
Long story short.
For the second time in a year my computer will not boot up saying "Inaccesible Boot Drive"
Sent it back to HP last year the first time it happened, lost all my data, apps,folders and bookmarks as i could not get into the computer to back it up. HP fixed it and said something like a "system error"
It just happened again 3 days ago. Rang HP who ran a test and said the comp is all fine, its a Windows 10 error and not HP's fault.
My Wife and Son both have Windows 10 and nothing has compromised their computers so sure it must have something to do with HP.
I tried to get her (HP agent) to raise a complaint about this and she refused to saying "you should call Microsoft"
Yeah, sure, Ill give Bill a call and ask him to pop over and remedy Windows 10 as its not working on my computer but works on everybody elses...
Any advice please people.
02-09-2021 02:47 AM - last edited on 02-09-2021 09:24 AM by MatheusH
@Paul_Granville, Welcome to HP Support Community!
We shall escalate this issue to the concerned team.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
02-19-2021 03:25 AM
When is somebody going to get back to me ? It looks really bad from a customer standpoint that i write and message AND WHATSAPP everyday and still nobody replies to me and yet all your customers see this..This is doing nothing to help the business