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Paul_Granville
Level 1
13 11 0 1
Message 1 of 12
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Customer Complaints

HP Recommended
Example: HP Pavilion AiO 27-xa0010na UK
Microsoft Windows 10 (32-bit)

Long story short.

For the second time in a year my computer will not boot up saying "Inaccesible Boot Drive"

Sent it back to HP last year the first time it happened, lost all my data, apps,folders and bookmarks as i could not get into the computer to back it up. HP fixed it and said something like a "system error"

It just happened again 3 days ago. Rang HP who ran a test and said the comp is all fine, its a Windows 10 error and not HP's fault.

My Wife and Son both have Windows 10 and nothing has compromised their computers so sure it must have something to do with HP.

I tried to get her (HP agent) to raise a complaint about this and she refused to saying "you should call Microsoft"

Yeah, sure, Ill give Bill a call and ask him to pop over and remedy Windows 10 as its not working on my computer but works on everybody elses...

Any advice please people.

Thanks

11 REPLIES 11
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,611
Message 2 of 12
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@Paul_Granville, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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Paul_Granville
Author
Level 1
13 11 0 1
Message 3 of 12
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Hi

Thank you for replying. I have yet to receive any "private message" and look forward to it arriving soon

Thank you

 

Paul

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Paul_Granville
Author
Level 1
13 11 0 1
Message 4 of 12
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Have replied. Thank you

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Paul_Granville
Author
Level 1
13 11 0 1
Message 5 of 12
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Nobody is getting back to at all

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Paul_Granville
Author
Level 1
13 11 0 1
Message 6 of 12
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Still nobody getting back to me. I thought that my complaint would be taken seriously

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Paul_Granville
Author
Level 1
13 11 0 1
Message 7 of 12
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Still waiting

Yesterday on Whatsapp. Somebody called Tom contacted me yesterday, asked me for my name, email and serial number and that was 18 hours ago, he still hasnt got back to me. Customer Service in this company is TERRIBLE

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Paul_Granville
Author
Level 1
13 11 0 1
Message 8 of 12
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Still waiting for a reply.

Can i email you the WHATSAPP messages ? I get asked for my name, email and serial number, i give it, then NOBODY contacts me back..This has happened  FOUR times now

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Paul_Granville
Author
Level 1
13 11 0 1
Message 9 of 12
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I am still waiting for somebody to reply to me. You said it would be 2-3 days. Its now been 10 days

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Paul_Granville
Author
Level 1
13 11 0 1
Message 10 of 12
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When is somebody going to get back to me ? It looks really bad from a customer standpoint that i write and message AND WHATSAPP everyday and still nobody replies to me and yet all your customers see this..This is doing nothing to help the business

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