Customer Service Not Good

[Kevinmw1]

Since I bought this computer it would freeze up forcing a hard reboot. I spent hours and weeks with customer service (much of it on hold) with no resolution and they told me to send it to them. It would take a week to get it back. Figure I could try and manage for a week without my business computer. After a week, they send me an email that it will take more than 3 more weeks.

Is this how they normally treat customers? I didn't return the computer, instead I went to support and as a result I have no computer. 

Do they not test these before sending them out? DO they think that keeping a customer without their business computer for a month is ok? Thought I was doing right by trying to resolve the issue instead of just returning the computer.  

Very frustrated and unhappy with HP. 

[The_Fossette]

@Kevinmw1

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