cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Kevinmw1
New member
1 0 0 0
Message 1 of 2
168
Flag Post

Customer Service Not Good

HP Recommended
Pavilion Desktop - TP01
Microsoft Windows 10 (64-bit)

Since I bought this computer it would freeze up forcing a hard reboot. I spent hours and weeks with customer service (much of it on hold) with no resolution and they told me to send it to them. It would take a week to get it back. Figure I could try and manage for a week without my business computer. After a week, they send me an email that it will take more than 3 more weeks.

 

Is this how they normally treat customers? I didn't return the computer, instead I went to support and as a result I have no computer. 

 

Do they not test these before sending them out? DO they think that keeping a customer without their business computer for a month is ok? Thought I was doing right by trying to resolve the issue instead of just returning the computer.  

 

Very frustrated and unhappy with HP. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@Kevinmw1

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation