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‎06-10-2020 07:14 AM

HP Recommended
Product: HP Omen Desktop model 870-175na
Operating System: Microsoft Windows 10 (64-bit)

PC is dead following 5 off HP updates which seemed to complete OK yesterday. After restart, we have only seen a blank screen. Fans are running and correct voltage levels look correct internally. Cannot f8 to boot menu (doesn't get that far) and no response to Winkey "B". Ideally would rather not flatten. Any further ideas on how to rescue please?

6 REPLIES 6

‎06-12-2020 05:39 AM

HP Recommended

Am trying to get some visibility on the problem. I've removed the nvidia card and plugged the monitor into HDMI1 connector on the motherboard. Still no display so cannot get to bios. Does anyone know if this is the default graphics port with the gaming card removed please?

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‎06-12-2020 09:10 AM

HP Recommended

Hi,

 

It looks like one of the HP updates may have been a BIOS update which has created a problem.

 

Try all desktop troubleshooting steps here (Link) to see if you can recover the BIOS.

 

No luck using this site would require HP factory service.

 

Regards

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‎06-15-2020 07:30 AM

HP Recommended

Thanks for the reply. I've worked my way through the list but cannot restore BIOS as no graphics present. Looks like a replacement motherboard will be required.

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‎06-15-2020 03:31 PM

HP Recommended

Hi,

 

You're very welcome.

 

Yes, it looks like the motherboard is in trouble.

 

Regards

 

 

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‎06-24-2020 07:27 AM

HP Recommended

Sounds similar to my issue with my Pavilion PC, even trying the CMOS reset jumper didn’t work. Finally pulled the CMOS battery out which got it running again. HP then keep trying to update the BIOS to the new version that causes the issue!

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‎06-24-2020 08:54 AM

HP Recommended

Yep, tried the reset links and popped the battery but no good. It's a brick - thanks HP. Luckily, I have another Omen here, so moved the drives across and can recover essential software.

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