cancel
Showing results for 
Search instead for 
Did you mean: 
mkrmec
New member
1 0 0 0
Message 1 of 2
566
Flag Post

Solved!

Dead SSD? Can't contact HP invalid serial numbers

HP Recommended
HP EX900 M.2 250GB Solid State Drive
Microsoft Windows 10 (64-bit)

My windows installation locks up right after login.

I can't enter safe mode at all. Tried Shift-Restart, Windows Boot USB

I can't delete partitions on my m.2 SSD to reinstall fresh windows. The always return even though programs say they have been deleted. Tried diskpart clean, UBCD Gparted, tried wiping with many other programs. NOTHING... the partitions remain and cannot be deleted!

 

Can't start the warranty because serial numbers and product numbers don't match.

 

 Edit 1: i also noticed a red led flashing on the M.2 SSD.

I need help... What does that indicate?

 

Edit 2: diskpart and Win disk Management say the drive is read only. I tried to change that with diskpart "attributes disk clear readonly" and it doesn't work. Is there a way to remove the read only?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
Message 2 of 2
Flag Post
HP Recommended

@mkrmec I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation