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Dead SSD? Can't contact HP invalid serial numbers

HP Recommended
HP EX900 M.2 250GB Solid State Drive
Microsoft Windows 10 (64-bit)

My windows installation locks up right after login.

I can't enter safe mode at all. Tried Shift-Restart, Windows Boot USB

I can't delete partitions on my m.2 SSD to reinstall fresh windows. The always return even though programs say they have been deleted. Tried diskpart clean, UBCD Gparted, tried wiping with many other programs. NOTHING... the partitions remain and cannot be deleted!


Can't start the warranty because serial numbers and product numbers don't match.


 Edit 1: i also noticed a red led flashing on the M.2 SSD.

I need help... What does that indicate?


Edit 2: diskpart and Win disk Management say the drive is read only. I tried to change that with diskpart "attributes disk clear readonly" and it doesn't work. Is there a way to remove the read only?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mkrmec I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

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