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bird_girl64
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Message 1 of 2
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Solved!

Desktop Password Reset

HP Recommended
HP p2-1310
Microsoft Windows 8 (64-bit)

I have a desktop pc that hasn't been used in a few years and I don't remember the password.  I have a recovery password disk however when I boot/reboot the PC and  hit F12, etc. nothing happens.  No matter what I hit during boot up to get to the boot menu, the PC just comes up to the Enter Your Password box.  How can I reset my password?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@bird_girl64
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support, I appreciate your efforts to try and resolve the issue. As it's an Admin password related issue

You would have to talk to our Support Engineers. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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