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04-02-2020 03:22 PM
This computer has been used extensively for the past few weeks for stay at home work. Today, it was shut off as normal. Deciding to get back to some work, we turned it on and what it does is:
Turn on - the speakers turn on, and the fan in the back starts spinning
Turn off - In one literal second the PC shuts off completely.
Loop - it continues to do the loop mentioned. I unplugged the power cord as I was worried of any damage to the components. About 5 minutes later I plugged it back in and attempted to turn it on, to no avail.
I have no idea as to why this might happen, because again, it has been running the same few programs for the past few weeks. The PC had been dormant for a while but was recently brought up to date (Windows 10 updates that needed installing) due to the need to work from home.
Any tips would be greatly appreciated. Nothing even comes on screen as it barely boots up, so I can't access any software tools at all.
04-05-2020 05:19 PM
@Rafcostas here's what you need to do:
If Windows suddenly shuts down without warning, it might be caused by one of several issues.
Start with a BIOS Recovery: click here for steps,
Once done, it should boot into windows, if it does, follow the steps in this section, in order, to run a hardware test to identify any issues with the device:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
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