• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
All in one desktop

I bought the HP all in one desktop about a year ago. At first its mic and camera stopped working, so the repair company took it and returned it after 6 months reportedly after replacing all internal parts.

 

Ever since they have returned it, my PC does not work without running into a blue screen freeze every 5-10 mins. Sometimes 20 mins. It gives a "Whea UNCORRECTABLE ERROR" at the bottom.

 

I have tried resetting the PC but it ends up running into an error during the reset. When I start it again, the home screen says "There was an error resetting your PC".

 

I am not sure what to do. Please help. 

1 REPLY 1
HP Recommended

Hello
carry out the hardware tests to check if there is not a damaged element (hard drive for example)

HP PCs - Testing for Hardware Failures | HP® Customer Support

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.