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Desktop froze in bios update now black screen

Hp windows 7
Microsoft Windows 7 (64-bit)
Tried a bios update to start a sound fix. Desktop froze in bios update and after a factory reset will boot up show windows loading screen then I get a black screen w cursor and can't set up the system. I've tried to reset again and about every option to get a command prompt or task manager up nothing happens. I've ran troubleshoot all hardware and drives are fine.
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Desktop froze in bios update now black screen

@Bushfam

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

Please attempt the below steps: 

Perform a hard reset 

 

Attempt a BIOS recovery  

 

Run the System Diagnostics tests 
 

For more steps, click here 

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

Barachiel
I am an HP Employee

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