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Desktop froze in bios update now black screen

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Hp windows 7
Microsoft Windows 7 (64-bit)
Tried a bios update to start a sound fix. Desktop froze in bios update and after a factory reset will boot up show windows loading screen then I get a black screen w cursor and can't set up the system. I've tried to reset again and about every option to get a command prompt or task manager up nothing happens. I've ran troubleshoot all hardware and drives are fine.
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Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 


Please attempt the below steps: 

Perform a hard reset 


Attempt a BIOS recovery  


Run the System Diagnostics tests 

For more steps, click here 


Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

I am an HP Employee

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