cancel
Showing results for 
Search instead for 
Did you mean: 
Chelcie
New member
1 0 0 0
Message 1 of 2
128
Flag Post

Desktop keeps freezing after login. Won’t let me use mouse, keyboard, or touchscreen.

HP Recommended
NOBO9AA#ABA

My HP let’s me login and the second I try to do something, it freezes. It won’t let me use the mouse, keyboard, or touchscreen. 

Tags (1)
1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Could be a failing HDD or faulty RAM. Other issues can cause this; bad drivers, PSU, or the motherboard.

 

Run hardware tests to eliminate hardware.

 

Tap "ESC" at boot before Windows loads.

 

Select "F2".

 

Run system tests.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation