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Rrs2
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Message 1 of 2
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Desktop locks up and freezes

HP Recommended
HP Pavilion 23 All In One
Microsoft Windows 10 (64-bit)

PC freezes and locks up randomly. Can't power on either, have to pull plug

and reset. 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Rrs2

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Computer locks up or freezes" issue. 

 

Please try these steps - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

You may also refer to this document - HP PCs - Computer Locks Up or Freezes Troubleshooting 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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