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Desktop pro G2 Keyboard and Mouse not working

‎01-13-2020 07:23 AM

Product: DTPro G2
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I am having issue with my keyboard and mouse when the computer boot the keyboard and mouse could not function again.

 

Even when i reboot is the same thing, i replace the keyboard and mouse is the same problem.

 

 

Please help

 

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HP Recommended

Desktop pro G2 Keyboard and Mouse not working

‎01-15-2020 11:50 AM

@Pharrell 

Your model PC has USB 2.0 ports and no PS/2 ports for keyboard or mouse -- so you are restricted to using USB mouse and keyboard.

 

If you can't get a keyboard to work, you're not going to be able to boot into the BIOS settings to enable Legacy USB -- if that is what is needed.

 

Is this PC still under the HP one-year warranty?

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