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HP Recommended
OMEN 25L Desktop GT11-1000a (ID 1Z1B6AV)

Our desktop shuts down by itself while using it and restarts by itself as well constantly. Seems like a hardware problem. please advise how we can solve this

1 REPLY 1
HP Recommended

hi

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

or

HP Customer Support - Service Center

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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