04-18-2018 11:17 AM
I have recently purchased a HP Omen gaming pc and i am having some trouble with it starting. WHen i switch it on after perfoming a shutdown the HP Omen symbol appears then the screen turn black with no cursor and remians that way until i force a shutdown by pushing the on button. If i turn it on again it then boots fine with no issues. I'm wonbdering whats going on because i have to turn it on twice everytime i want to use it and want to know if there is a solution for this before the window i can return the product run's out.
Thanks in advance.
04-18-2018 03:40 PM
@SephyyIX, welcome to the forum.
The first thing to do is update all of the drivers. Then, clear the CMOS (prn. see moss) to reset the BIOS. I believe there is a guide on the Motherboard Specifications page. You can use this page. If none of this helps, you should contact HP Customer Support or the seller for help. I believe it could be a failing power supply unit (PSU).
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
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04-19-2018 12:19 AM
> When I switch it on after perfoming a shutdown the HP Omen symbol appears then the screen turn black with no cursor and remains that way until i force a shutdown by pushing the on button. If i turn it on again, it then boots fine with no issues.
The first thing to try is to power-on the computer, and immediately press ESC and then press a key to launch the HP Hardware Diagnostics, to see if you get any "fail" report.
Another possibility is a disk-drive that is "slow" to transition from "off" to "full-speed-and-ready-to-be-used".
So, after shutdown, switch it on, and then enter BIOS SETUP.
Then, just "exit" from BIOS SETUP, and see if the disk-drive, that is now "warmed-up", will successfully boot.
Or, given that it is brand-new, you have an HP Warranty. Contact HP, to open a claim against the warranty.
Or, given that it is brand-new, and that you purchased it from a reputable retail store, take it back, and exchange it.
Any "reputable" store should do that, "no questions asked".