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Desktop take's 2 tries to boot up

Omen by HP Desktop PC 880-p0xx
Microsoft Windows 10 (64-bit)

Hi There

 

I have recently purchased a HP Omen gaming pc and i am having some trouble with it starting. WHen i switch it on after perfoming a shutdown the HP Omen symbol appears then the screen turn black with no cursor and remians that way until i force a shutdown by pushing the on button. If i turn it on again it then boots fine with no issues. I'm wonbdering whats going on because i have to turn it on twice everytime i want to use it and want to know if there is a solution for this before the window i can return the product run's out.

 

Thanks in advance.

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Desktop take's 2 tries to boot up

@SephyyIX, welcome to the forum.

 

The first thing to do is update all of the drivers.  Then, clear the CMOS (prn. see moss) to reset the BIOS.  I believe there is a guide on the Motherboard Specifications page.  You can use this page.  If none of this helps, you should contact HP Customer Support or the seller for help.  I believe it could be a failing power supply unit (PSU).

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Desktop take's 2 tries to boot up

> When I switch it on after perfoming a shutdown the HP Omen symbol appears then the screen turn black with no cursor and remains that way until i force a shutdown by pushing the on button. If i turn it on again, it then boots fine with no issues. 

 

The first thing to try is to power-on the computer, and immediately press ESC and then press a key to launch the HP Hardware Diagnostics, to see if you get any "fail" report.

 

Another possibility is a disk-drive that is "slow" to transition from "off" to "full-speed-and-ready-to-be-used".

 

So, after shutdown, switch it on, and then enter BIOS SETUP.

Then, just "exit" from BIOS SETUP, and see if the disk-drive, that is now "warmed-up", will successfully boot.

 

Or, given that it is brand-new, you have an HP Warranty.  Contact HP, to open a claim against the warranty.

 

Or, given that it is brand-new, and that you purchased it from a reputable retail store, take it back, and exchange it.

Any "reputable" store should do that, "no questions asked".

 

 

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Desktop take's 2 tries to boot up

Updating the bios the seems tto have solved the problem. Thanks very much

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Desktop take's 2 tries to boot up

> thanks

 

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Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

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