08-17-2018 07:29 PM
My HP desktop will not start up without displaying ">>Start PXE over IPv4." error message. It would take about 3 minutes and then a new error message appears: "PXE-E18: Server response timeout." and underneath it says ">>Start PXE over IPv6." Then if I wait even longer, it just leads to a blank screen with the following message: "ERROR: No boot disk has been detected or the disk has failed." I've read in some discussions to restart it, press F10 and change the Boot Order to USB Hard Drive but same problem occurs. I know of a trick to reboot and fully recover the system by pressing F11 on startup. However, the message pops up but I am not able to move my mouse (as the cursor doesn't appear) and no matter what key I press on the keyboard, it won't take me to System Recovery page. Instead, the ">>Start PXE over IPv4" message comes up right underneath the Recovery option which I can never press no matter what. I even tried to unplug the system in hopes of refreshing it but the same message appears. What should I do? Please help me fix this computer issue.
08-18-2018 02:22 AM
If you can run an F2 diagnostic to prove the HDD is not faulty then...
Consider making a Boot Media
ISO images of various Microsoft OS's are available.
They can be be downloaded (sometimes you need a licence key other than the HP OEM key)
and 'burnt'/expanded to a DVD/USB. They WONT contain appropriate HP software, like drivers etc.
But may enable a repair to be started.
For when it’s a NON MS OS (iOS/Linux/Android) to create install media.
A 3rd party site is (Courtesy of @CherylG)......
and a HOW2 is here...
If in doubt please ask.
08-18-2018 05:53 AM
Those error messages are a typical warning when all boot options are resulting in a no boot manager situation. As the boot process goes thru the items in the boot list, the last item is usually the boot from network. If there is an Intel network adapter, that is the warning you get.
So what that means is either the hard drive has failed or the boot manager has been corrupted.
To try any of the diagnostics, from a cold start, start tapping the Esc key at the same time as pressing the start button. Continue tapping the Esc key until the Esc menu pops up. Then pick from the items for either the diagnostics of the F11. Even if the hard drive has failed, it should still be able to enter the Esc menu.
I'm not an HP employee.
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08-25-2018 07:16 PM
Did you get a solution to this problem? I am having the same. The two things I have tried are reinstalling Windows 10 via a USB stick, but that meant all the HP drivers and software were gone. Recovery did nothing for me.
I also looked at this solution . It did not work for me, but might work for you for computers with Intel Optane Memory.
08-26-2018 02:08 AM - edited 08-26-2018 02:09 AM
""Did you get a solution to this problem? I am having the same. The two things I have tried are reinstalling Windows 10 via a USB stick, but that meant all the HP drivers and software were gone. Recovery did nothing for me.""
There can be a solution, to XCOPY off data etc. It does not cover Licences for individual software like MS Office, and any particular software bundle that came as part of the package.
So what if any help do you now need, and it would be better to start a new thread.
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7);
W8.x and W10 should activate automagically from their embedded licence key.
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site is (Courtesy of @CherylG)...
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-