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MJS_1996
New member
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Message 1 of 2
863
Flag Post

Device under warranty but 'no longer serviced by HP'

HP Recommended
Prodesk 405 Desktop Mini
Microsoft Windows 10 (64-bit)

How do I create a case for a device which is around 6 months old and is covered under warranty and according ot the HP website is "Active: Covered under Extended warranty, 32 months remaining" but the options to contact support for the device are not available and there is simply a message "This product is no longer serviced by HP. You may search for possible solutions on this support website." The device is a HP Prodesk 405 G4 Desktop mini.

How do I raise this with HP support?

1 REPLY 1
Prométhée
Level 16
9,679 9,537 981 3,409
Message 2 of 2
Flag Post
HP Recommended

Hello
Sorry, there seems to be a change and the link I had no longer works
Have you tried this link:

Phone Assist Worldwide | HP

Sometimes You have to give the pc references for this to work, is there the problem?

[edit]

I noticed in the profile
MJS_1996
New member
United kingdom
If it is this country, I have the number here:
https://www8.hp.com/uk/en/contact-hp/phone-assist.html
Computing Products for Business
In-Warranty & Out-of-Warranty
or maintenance kit replacement
0207 660 0403

It's ok?

 

 

 

 

 

 

 


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