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Anna94
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Message 1 of 2
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Diagnosed my PC and it wants me to contact HP support. Can someone help me?

HP Recommended
AY581AA-ABA

157002324944248248233107178708.jpg

Please help

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Grzwacz
Level 12
Level 12
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Message 2 of 2
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Hi Anna,

 

It looks like your HDD has failed. Or you may only have a data or power connection problem.

 

Check connections to the HDD and the motherboard.

 

It could also be a motherboard HDD controller given the age of your PC.

 

Regards

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