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Diagnosing your PC loop

Pavillion 20

My computer is stuck in a loop diagnosing pc and repair loop. Please help. 

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Diagnosing your PC loop

@kisha1020

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support, to get the computer issue fixed. 🙂

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

Please let me know the issue in detail, to assist you with relevant troubleshooting steps. 🙂

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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