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‎01-09-2019 07:21 AM

HP Recommended
Product: HP ENVY 23-d027C Touchsmart All in One (H3Z81AA)
Operating System: Microsoft Windows 10 (64-bit)

Received boot failure message this morning, tried running diagnostics, receiving both short drive and long drive test failures - code MOC273-0009G9-PXPAW1-60R43........the computer is over 5-6 years old. HELP!

1 REPLY 1

‎01-10-2019 12:56 PM

HP Recommended

@cstillerman,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting an error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the failure ID you have shared and looks like you have not captured the complete failure ID. However, as the diagnostics failed, it confirms a hardware failure.

 

I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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