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Direct to sleep mode & black screen

HP 19 all-in-one PC
Microsoft Windows 10 (64-bit)

On 12/6/17, I was working on my computer; everything was good. I put it in sleep mode (as usual). When I came back to it several hours later, I could not wake it up (can we say COMA?).  I tried rebooting, unplugging/replugging, etc.  NOTHING.  It would only turn on and go direct to sleep mode.  No sign-in screen or anything.   In fact, none of the ports worked, which meant no keyboard and no mouse action.  The cd drive seemed to work---sort of. 

 

Is there such a thing as a boot disc anymore?  

 

Its only 2 years old, running Windows 10.  Has not been moved since I bought it.  Plenty of "breathing" room.  

 

To make matters worse, my laptop (also an HP and bought at the same time) crashed less than 36 hours later.  I was able to have that revived down to basics.  Have spent the last several days reloading programs...fun, fun, fun!

 

Anyway, I am open to suggestions re the desktop.   After the online Help Desk could not help me, they suggested taking it in to see a tech.  They suggested a new mother board (translated: a new computer).  

 

NOT happy!!

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HP Recommended

Direct to sleep mode & black screen

Hey there! @Not-So-Joyful, Thanks for stopping by the HP Support Forums!

 

I understand you have issues waking your computer from sleep mode.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

As you mentioned you have issues waking your computer from sleep.

 

Try updating the BIOS and chipset drivers on your PC.

 

You can also update the drivers on your PC using HP support assistant. 

 

Refer this article to know more information about using HP support assistant.

 

Try few steps recommended below.

 

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

 

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.
 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Direct to sleep mode & black screen

Uuummm . . . You did read the part where I said it went STRAIGHT TO SLEEP MODE?!?  There is NO getting to the desktop, control panel, start, or anything else. It does not wake up enough to get there.  I turn it on; fan blows; black screen.  No ports (outside chance of the CD drive); no keyboard;  no visual, no audio.

 

This is why I mentioned about needing a "startup" CD --- perhaps, maybe, that would kick it to the desktop or function keys or the like.

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