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MNWTECH
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Display issue

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display
Microsoft Windows 10 (32-bit)

display shows line in our new hp monitor

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WAWood
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Message 2 of 2
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@MNWTECH

If it's a horizonal line or vertical line, then this is either a graphics chip issue (unlikely) or a monitor hardware issue (more likely).

You would have to do the following to determine which is the case:

1) Connect the monitor to another PC. IF the line stays, it is the monitor hardware

2) Connect another monitor to this PC. If the line reappears, it is the graphics chip.

If the monitor is new, it should be covered under the warranty, but we here are not authorized to address warranty issues, and for those, you would have to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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