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Dosen't power off after shut down

15-n077so
Microsoft Windows 10 (64-bit)

When shutting down windows the computer dosen't fully power off, power led is still on. Clean reinstall of Windows 10, driver updates, sleep/hibernate inactivated, but still same problem. Sometimes it works as it should if the computer only been on for 10-30min.

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Dosen't power off after shut down

Hi

 

I suggest that a proram is running in the background and is hanging when asked to shutdown.

 

PWR and LID.png

 

Make sure the Turn On Fast Start Up box is empty.

 

Perhaps use the shutdown command as well for the initial attempt.

 

WinKey + R and try typing shutdown.exe

 

If in doubt please ask.

 

 

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