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07-19-2018 04:52 PM
07-21-2018 06:39 PM
Welcome to HP forums, I see that you are getting Driver power state failure error.
I am eager to assist you.
- Did you do any changes on the computer?
- What is the outcome of the diagnostics which you ran in computer?
- How did you wipe the computer, did you run recovery?
Reply with the result of the above-mentioned steps, for further assistance.
I am an HP Employee
07-22-2018 05:32 PM
07-23-2018 10:42 AM
It looks like you were interacting with sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service.
I suggest we go ahead and perform a System Recovery. Please Note that this will result in data loss
- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Keep me posted how it goes
Thank you 😊
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I Am An HP Employee
07-23-2018 11:44 PM - edited 07-23-2018 11:46 PM
It didn’t work I did everything but it went right back to: your computer ran into a problem, Driver power state failure.
It is possible that you have a problem with your disk-drive -- it randomly stops, and Windows reacts and reports "power failure".
How old is the disk-drive? Is the original HP Warranty still active?
If you replace the disk-drive, and install Windows onto the new disk-drive, do you still get the error-message?
Or, restart the computer, and choose to launch the HP Hardware Diagnostics, and select to run ALL the tests for the disk-drive. Does it "pass" ?
07-24-2018 06:38 PM
1. The hard drive isn’t that old,
2. the warranty has expired.
3. I’ve done everything test that’s in the hard drive everything passed.
4. I’m really confused on what’s going on.
1. Hard-drives are guaranteed to last for the duration of the warranty.
There is an expectation, but no promise that a hard-drive will last "forever".
I have "new" hard-drives that died within the warranty period.
I have "old" hard-drives -- over 10 years old -- that still work fine.
Maybe, I'm lucky -- I may take one of those "old" hard-drives to Las Vegas.
3. From an elevated administrator-level command prompt, run: CHKDSK C: /R
It will read/write every block on the hard-drive, taking a few hours.
4. Does it seem that when the disk-drive is "working hard", it works well, but, when it goes "idle", it goes "narcoplectic" -- falls asleep when Windows does not expect it to do so ?
Of course, it could be some other component that is going "narcoplectic" on you.
If changing the hard-drive solves the problem, it solves the problem.
If not, then more trouble-shooting is needed.
(I guess that is why most "police" TV-shows are 60 minutes in length -- nobody solves the crime in the first 5 minutes.)